Terms & Conditions

When confirming a reservation with a deposit you are entering into a legal agreement with us. Please read our terms and conditions below:
Bookings are taken on a Self Catering basis. Short breaks & last minute deals are available. We accept the following forms of payment: debit/credit cards or Bank Transfer we do not accept cheques.

Only one dog is allowed per property we do not permit any other pets.  There is an additional charge of £50 for a dog.  Dogs are not permitted in the bedrooms, upstairs or on the furniture.  

Arrival & departure – Accommodation will be available to you from 15.00 hrs on the day of arrival. If you expect to arrive later than 20.00 hrs please advise by telephone 07930269001, if you fail to do so, you may not be able to gain access to the property. If you fail to arrive by 12 noon on the day after the start date of your holiday rental & you have not advised us of your late arrival, your booking may be treated as having been cancelled by you. No refund of any monies paid by you will be made in this situation. We request that you vacate the property by 10.00 hrs on the day of departure.

Deposits –  When booking over the telephone, we require a non-refundable £75.00 deposit per property booked to confirm a booking.   Deposits for Christmas & New Year bookings are a non-refundable £150.   The remaining balance becomes due 6 weeks prior to arrival. Last minute bookings are payable in full when booking.  When booking on line, payment is taken in full, but our cancellation policy still stands.  We take a £50 damage/security deposit from a credit/debit card on arrival, which will be refunded to you within 7 days of your departure,  if the cottage & its’ property are left in good order.

Cancellation policy – When a confirmed reservation has been made, both guest & Shepherds Views Holidays have entered into a legal binding contract. Cancellations longer than 6 weeks prior to arrival will lose the deposit. Cancellations within 6 weeks of the arrival date will lose all monies paid. To avoid any disappointment in case of cancellation or a holiday being cut short through illness it is advisable that a Holiday Cancellation Insurance Policy is taken out, this is a recommendation of Cumbria Tourist Board.

Any alterations to bookings will incur a £10 administration fee. 

We do not permit electric vehicles to be charged via the property or anywhere on site. 

Fireworks are not permitted at any time around the cottages, on site or near the Farm.

You and all members of your holiday rental party agree both to keep the property clean and tidy and to leave the property in a similar condition as you found it upon your arrival. You and all members of your holiday rental party further agree not to use the property for any commercial purpose, including without limitation assigning or subletting it or otherwise allowing anyone to occupy it who has not previously been accepted by us. You are responsible to us for the actual costs of any breakage or damage in or to the property – along with any additional costs that may result – which are caused by you and/or any members of your holiday rental party, and we can require payment from you to cover any such costs. We are entitled at our sole and absolute discretion to refuse to hand over to you, or to repossess, the property (which includes the fixtures, fittings, furnishings and decorations) if we reasonably believe that any damage is likely to be caused, has been caused or is being caused by you or any members of your holiday rental party. These circumstances will be treated as a cancellation by you. No refund of any monies you have paid in respect of your booking will be made and we will have no liability to you as a result of this situation arising (including, for example any costs or expenses you incur due to not being able to occupy the property, such as your incurring the cost of securing an alternative property / accommodation).

In this situation, we are under no obligation to find any alternative accommodation for you. You must not allow more people than we state the property sleeps to occupy the property, neither can you significantly change the composition of the holiday rental party during your occupation of the property, only one dog is allowed into the property at a cost of £50 per stay. If you do any of these things, we can refuse to hand over the property to you, or can repossess it. If we do this, this will be treated as a cancellation by you. No refund of any monies you have paid in respect of your booking will be made and we will have no liability to you as a result of this situation arising (including for example any costs or expenses you incur due to not being able to occupy the property, such as your incurring the cost of securing an alternative property/accommodation). In this situation, we are under no obligation to find any alternative accommodation for you. Guests with allergies should be aware that we do allow one dog in the cottage and we cannot accept any liability for any suffering which may occur as a result of a dog having been present. You must allow us and any representative of us (including workmen) access to the property at any reasonable time during your occupation of the property (except in cases of emergency or where a problem needs remedying quickly and you cannot be contacted in time – in these situations we are entitled to enter the property at any time without giving prior notice.

Data – Any data gathered during the course of booking may be held on computer.

We do not share any information with third parties.

Any information posted to our website or images given to us can be used by us without reference or copyright.

Shepherds Views is owned by Stephen & Julie Shepherd.

A contract is made on acceptance of a booking by Shepherds Views & is subject to the following Terms and Conditions:

ADMISSION
Under 18s must be accompanied by their parents or legal guardians.

ARRIVALS & DEPARTURES
Arrivals are between 1pm & 7.00pm daily. We do not accept arrivals any later than 7.00pm. If you are running late due to unforeseen circumstances you must inform the Park as soon as possible. Your unit will be held for 24 hours. After this period the management reserves the right to relet our unit/pitch. You must vacate your pitch by 11am on your day of departure unless prior arrangements have been made with the management.

No refunds/discounts for inclement weather, late arrivals or early departures.

Units will be pre-allocated or allocated on arrival if you have turned up without prior booking.

Quiet hours must be respected between 11pm and 8am

Radio, music and TV players must be kept at a low volume at all times. All doors and boots must be closed quietly.

The management reserves the right to deny access or terminate the stay of those guests whose behaviour is deemed unsuitable. No refunds will be offered. The site is not liable for any refund in the event of force majeure.

CANCELLATIONS

All deposits are non-refundable.

All balances are due one week prior to arrival & are non-refundable if you or any of your party cancel within 8 days of arrival. 

No refunds are given within 8 days of arrival.

No amendments made within 8 days of arrival. 

Any unused nights are non-refundable and non-transferrable.

Any alterations to bookings will incur a £10 administration fee. 

OCCUPANCY

Group bookings of 2 or more units (eg. Tent, touring caravan, motorhome or accommodation hire) travelling together are not permitted. Group bookings of 4 or more people (couples and immediate family members excepted) are not permitted.

We do not permit separate bookings to create a large group.

Only one unit per pitch is allowed.

Pup tents are not permitted.

No hen/stag parties are permitted.

Single-sex bookings of 4 or more people (couples and immediate family members excepted) are not permitted.

PITCHES

You must follow the management directives when pitching your tent/unit and related equipment.

SAFETY

Barbecues are permitted but must be raised off the ground and attended by an adult at all times. Only fire pits provided by the management are permitted no other fire pits are permitted on site. Only wood purchased from us must be used to burn on site, any other wood, paper based logs or other combustible matter is not permitted. Campfires are not permitted on the Fully Serviced hard standing pitches.

Firearms are not permitted.

Axes/wood choppers are not permitted.

Fireworks are not permitted at any time on or around site or near the Farm. 

CHANGES TO YOUR HOLIDAY

Bookings cannot be amended within 7 day(s) of arrival.

VEHICLES

Commercial vehicles (vehicles used for work-related purposes, carrying goods or fare-paying passengers) and sign-written vehicles are not permitted on site. Continental touring caravans (caravans built with the door on the right-hand side) are not permitted.

No vehicle movement between 10pm and 8am.

All vehicles must comply with the one-way system & speed limit on site.

Only one car is to be parked by the pitch at any time, this included loading and unloading. Extra vehicles must be parked in the designated area.

One car only is included in the rate if you are travelling with a touring caravan or a tent. If you wish to bring a car along with your motorhome/campervan, you must add & pay for an extra vehicle.

Only one extra vehicle is permitted.

We do not have the facilities to charge electric vehicles on site.  Electric vehicles are not permitted to be charged via any electric point on site. 

VISITORS

Visitor’s cars are not permitted on site, they must be parked in the designated area.

Visitors are permitted between the hours of 10am & 8pm, they must leave the premises by 8pm.

Visitors must register at reception and pay their fee.

DOGS

Dogs are prohibited from main facilities and amenities.

Dogs must be kept on leads and supervised at all times.

The site does not accept breeds/crossbreeds listed in the Dangerous Dogs Act.

EXTRAS
One motorbike can be brought instead of one car (included)

GENERAL
Bookings are nominative and non-transferable.

In the event of a complaint, please speak to reception immediately. Complaints which are not brought to the managements’ attention during your stay cannot be dealt with once you have left the site.

Please note that the toilet/shower facilities are unisex.

Public areas are non-smoking/vaping.

Access Statements

This access statement does not contain personal opinions as to our suitability for those with access needs, but aims to accurately describe the facilities and services that we offer all our guests/visitors.

Access Statement for SHEPHERDS VIEWS HOLIDAYS CARAVAN & CAMPING SITE

Introduction

Shepherds Views Caravan & Camping Site is set in 230 acres of Farmland. Situated in the village of Drigg, Nr. Holmrook. The site is situated in the countryside, but close to the coast The nearest City is Carlisle – 60 miles away. The nearest town is Egremont 14 miles away. There are local shops in Seascale – 1 mile away. We have 70 pitches (all grass) 13 of these with ehu points & 9 fully serviced hard standing pitches for touring caravans/motorhomes. The site is located on predominantly flat ground some tent pitches are very slightly sloping.
We look forward to welcoming you. If you have any queries, or require any assistance, please telephone 019467 29907 or e-mail contact@shepherdsviews.co.uk

Photographs are available on our website www.shepherdsviews.co.uk

There is a reception on site well-stocked with tourist information. There is also a family/unisex shower & toilet block.

Dog walking facilities & large grassed play area for ball games.

We look forward to welcoming you. If you have any queries or require any assistance please phone 019467 29907 or email contact@shepherdsviews.co.uk.

Pre-Arrival

There is full information about Shepherds Views Caravan & Camping Site with directions on our website at www.shepherdsviews.co.uk
Booking enquiries can be made via e-mail or telephone – 019467 29907

It is advisable to book your pitch(es) prior to arrival. If you wish to just turn up, you must telephone 019467 29907 on arrival, as reception is not always manned. The nearest bus stop is approximately 200 yards away at the end of the lane this is a hail service

The nearest train station is Drigg, 1 mile away

Taxis require pre-booking by telephone – Tel: 019467 25308 alternatively if guests inform us, we can arrange to pick them up, as party of our service, subject to availability.

The streets around the site are level & gravelled

Car Parking and Arrival

Car parking is flat, level gravel direcelty outside reception. Visitors parking is on the right side approx 50 metres before your arrive at reception.

All visitors must report to reception on arrival.

Surface from car park is level, gravelled, leading onto concrete path – no steps. Sensor light outside reception

Reception

Reception is the white single-story building on the right hand side, at the end of the lane & entrance to the main body of the site.

The 1st door you arrive at is the door to reception – There is a sign above the door stating ‘Reception’ – Door width – 810mm, Door handle height – 1000mm. The door is hinged on left & opens inwards.

There is a slight inward slope into reception.

The reception area is level, there is pace for a pushchair or wheelchair Clear space free of furniture is – 2900mm x 1500mm
There is one seat available in reception which is moveable. The floor is tile effect linoleum, dark in colour with Magnolia painted walls
It is well lit with flourescent tubes.

After guest registration – we show them to their pitch

Touring Facilities
A number of water points are distributed around the site. Chemical toilet point & dustbin/recycling area is opposite reception

Fire points are distributed around the site their number & distances are in compliance with Fire Regulations
All information regarding number of pitches & type are on our website – www.shepherdsviews.co.uk

We endeavour to assist guests wherever possible with any problems they may have pitching

Parking is allowed beside caravans/motorhomes or tents (one car per unit), unless the ground becomes unsuitable due to weather conditions

All facilities are clearly signed with black writing on a white background

There are 3 washing up sinks with clear space of 860mm beneath with a canopy above all with hot & cold running water 1 Belfast sink to the right of the door of the shower block – no clear space beneath, no overhead canopy, with hot & cold running water

Sink height – 900mm

We endeavour to assist guests with requested pitches whenever possible, subject to availability

There are 3 four seater picnic tables with bench, distributed around the site – table height 730mm – seat height-400mm. These are moveable

Additional Information

Assistance dogs are welcome, a dog walking & toilet area & dog bowl are available

Signage is black writing on a white background

Evacuation meeting point is in front of reception on gravelled area, this is written on all fire points

There is no internet access – Mobile phone reception varies throughout the site

All guests are given a local information booklet which contains local shops etc & the telephone numbers & addresses of the nearest Hospital & GP’s Surgery

Local attractions can be found on our website & there is tourist information & local attractions in leaflet form in reception

Contact Information

Address (Inc postcode): SHEPHERDS VIEWS HOLIDAYS, CARAVAN & CAMPING SITE HOLMROOK CUMBRIA CA19 1XU

019467 29907

contact@shepherdsviews.co.uk

www.shepherdsviews.co.uk

Hours Of Operation: 9am until 7pm daily

Local Carers: STEPHEN & JULIE SHEPHERD (owners)

Toilet & Washing Facilities

The shower/toilet block is on the right passed reception, door width – 800mm

The entrance is level

There is accessible disable facilities in the building

Shower/toilet block is unisex – open 24 hours a day

Disabled facilities – door width – 940mm & clear space free from fixtures – 2300mm x 1100mm. There is a fixed shower head with a push button timer, wash basin with hot & cold running water & lever tap, a handrail to the left of the toilet, a moveable plastic chair is situated in the disabled shower/toilet area. The wash basin is wall hung – height 700mm

There is a red emergency pull cord with flashing light in the disabled facility

All facilities have smoke detectors, emergency lighting & alarms have flashing beacons.

Lighting in the block is movement sensor fluorescent lighting

The floor is fully tiles green in colour & white tiled walls with a green border

All taps are push button timer taps

There is hot & cold running water throughout the shower/toilet block facility

Grounds and Garden

The grounds are very slightly sloping with fenced off areas where young trees are growing

Maps for paths & trails may be purchased at reception

Public pathways are signed, footpaths vary from grass to gravel & public roads

The children’s play area is a large, grassed area for ball games

Local Accessible Taxi: GOSFORTH TAXIS – Tel: 019467 25308

Local Public Transport: BUS & TRAIN